Challenges in obtaining NATIS documentation of paid-off vehicle

I have been trying to get the NATIS certificate of my fully paid-off vehicle from ABSA since July this year. I was instructed to send a copy of my ID and the vehicle license disc to Absa Vehicle Finance, which I did. I was informed the delivery address would be my nearest absa branch and the waiting period approximately 7-10 working day in total. Ten days later I received an email informing me that the documentation would be sent to Absa Bank Van Der Walt Street Pretoria. There is another absa branch 5 min from where I live. Die vd Walt St branch is in a dangerous part of town, and a considerable distance from where I live. By November I had still not received any word. When I followed up, I received a response 5 days later to inform me that the documentation was sent to vd Walt Str on 1 August. When I enquired why I was not notified of this at the time, another 5 days passed before I was told I need to ask the vd Walt Str branch why they did not contact me. Because I wanted to avoid having to make multiple trips, I had also asked which documents I need to take with me to ensure I receive the NATIS. This question was ignored. I am appalled by this poor service!