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Josaya M

1 reviews | Active since Sept 2022

11 Sept 2025, 13:59

Certificate or Tow away

Absa car finance, my passed on the 20jan2013 and she had a car financed by Absa I submitted all documents same day she passed on ad requested by the bank, I even brought the car for the to take back but nope they refused to take the car. I have been to Absa both Harrismith and Bethlehem even Bloemfontein and Head office nothing fruitful.

Can you please tell absa to collect the car which I'm afraid is in really bad condition as its been standing in all kinds of weather outside. The email is *** and phone number *** doesn't work.

0
Replies (5)
Absa
Absa's reply11 Sept 2025, 15:02
Official
Dear Josaya, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3. I will review the matter and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneAbsa Bank Ltd

Best regards,

Absa
Absa's reply11 Sept 2025, 15:12
Official
Dear Josaya J Miya, Thank you so much for sharing your concerns with Absa Bank. We truly value your feedback and are committed to resolving this matter for you. To proceed with the investigation, we kindly request that you provide us with the ID and AVAF account number associated with your complaint. This information will greatly assist us in conducting a thorough and efficient investigation. We appreciate your cooperation and look forward to hearing from you soon. If you have any additional questions or need further assistance, please do not hesitate to reach out.

Best regards,

Absa
Absa's reply12 Sept 2025, 18:14
Official
 Dear Josaya J Miya,  I hope this message finds you well. We are writing to follow up on your recent complaint regarding your vehicle financed by Absa Bank. We truly appreciate your patience and understanding as we work towards resolving this matter.  We kindly request that you provide us with the ID and AVAF account number associated with your complaint at your earliest convenience. This information is crucial for us to conduct a thorough and efficient investigation into your case.  Please note that our office will proceed to close the case if we do not hear from you by 15/09/2025 at 16:30. However, if you remain dissatisfied with the outcome and require further assistance, please do not hesitate to reach out, and we will be more than happy to reopen the case for additional review.  Once again, we extend our sincere apologies for any inconvenience this situation may have caused. Your cooperation is greatly appreciated.  

Best regards,

Absa
Absa's reply17 Sept 2025, 17:47
Official
Hi, Kindly confirm where the vehicle is situated. Please provide the physical address. Also, provide your contact number. If Absa needs to collect the vehicle, at which address should they collect it from? 

Best regards,

Absa
Absa's reply18 Sept 2025, 10:49
Official
Dear Josaya, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied and request that at your earliest convenience, confirm where the vehicle is situated. Please provide the physical address as well as your contact number. Please note that our office will proceed to close the case by 19/09/2025 at 11h00 because we have not received the requested information. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review.  Once again, we extend our unconditional apology for any inconvenience this may have caused 

Best regards,