CEO COMPLAINT

I am more than dissatisfied with the service I have received from ABSA since the 20th of December 2019. I would like to lay a formal complaint on every single individual that I have been in contact with regards to this matter (C-***9). 1.1. On the 20th of December 2019 I called ABSA asking to change my debit date to the 21st of every month and 1.2 the lady I spoke to was very rude 1.3 I then asked to speak to her manager and he promised that all was in order and that he noted my request. 2.1 Come 21 January 2020 ABSA does not take its money (no debit has been taken for the month of January 2020) 2.2 I then complain on Twitter to say why hasn't ABSA taken its money? 2.3 Poor poor service as I asked them to call me and I kept on receiving DM's on Twitter and email responses, whereas I asked ABSA to call me. 2.4 I had to complain again on top of complaining that I have not received a call 2.5 and then I received the following email: "Your complaint reference C-***9 has now been closed. Please contact Pravesh Bejay *** for further information" 2.6 How does my complaint get closed without a resolution and feedback on an "investigation" that had no result? 2.7 I then received a call from ABSA not for my complain, nooooo.... but to offer me a product?????? I mean? 3.1 I finally received a call from Shohini Dhanjee - I want you to listen to those calls. 3.2 Part two of my complain: On th day Shohini Dhanjee called me I made myself very clear that I WILL NOT be paying for arrears as IT WAS YOUR FAULT, YOUR SYSTEMS that did not take my debit. It has absolutely nothing to do with me as a client 3.3 and she said she would get back to me. 3.4 Guess what? 3.5 I then received an email Wed, Feb 5, 2020 at 11:19 AM from Pravesh Bejay (Specialist Case Manager: Social Media Complaints) saying: "Shohini Dhanjee from our Personal Loan Collections Dept. has confirmed contacting you and resolving your complaint. As per feedback received, the arrears amount as well as the debit order for February 2020 will be deducted from your account on the 21/02/2020...." 4. Please listen to the recording I AM NOT PAYING FOR ARREARS! 5. Why is ABSA treating me like this? 6. In an email I sent on Tue, Feb 4, 2020 I requested the CEO's email address and I have not yet received it? So, going back to point 3.5 how is it that you can say you've resolved my complaint? did you not read my email? did you read on sections of it and ignored the other parts? I need help. My time is going every time I must send you guys and email, do you think that is fair?