GP
Gregory P
1 reviews | Active since Nov 2012
13 Oct 2021, 14:49
Cellphone Banking not working
My cellphone banking have been giving me challenges for the last two weeks now. Every time I try do log in it says my pin is incorrect and when I try to reset the pin its ACCESS DEVICE NOT REGISTERED. when i called the call center they say on their side i am not registered, I need to register via *120*2272# but when i dial this ussd code it wants my pin meaning i am registered? I now need to visit a branch where I will have to spend hours just to reset a pin????????? terrible service
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Absa's replyOfficial
13 Oct 2021, 17:31Dear MR GRJ PRINS
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***9.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***9.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply13 Oct 2021, 17:31
Official
Dear MR GRJ PRINS
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***9.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***9.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,