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Dries E
1 reviews | Active since Dec 2016
10 Mar 2021, 08:45
Cellphone Banking
Worse experience in my life from any call centre. My cellphone banking not working. I explain the issue and the lady not very friendly and she cannot help me or explain why. Next moment, just said phone 080.. number for help or go to branch and puts phone down. The call was to 08... I will close all by accounts with ABSA immediately.
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Replies (2)
Absa's replyOfficial
10 Mar 2021, 10:37Dear Dries Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply10 Mar 2021, 10:37
Official
Dear Dries Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
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Dries E's updateReviewer Update
14 Mar 2021, 20:20Just receive this mail from ABSA after they respond on previous complain above - They advised that the combi card linked to your online services is closed.
Kindly visit the nearest Absa branch to get a new combi card then you can reset your pin. ""
Nobody phoned me or answer my question, why did ABSA close my card. By doing this, they help me to close all my business with them easy. Already moved my will away and rest will be closed in next 2 weeks. No customer focus. most unfriendly service, just email to inform you sorry we close your card, get new one from branch. For a pensioner, I cannot get to my funds due to no internet banking or cellphone banking working. If I could rate them -5, I would have done it.
Kindly visit the nearest Absa branch to get a new combi card then you can reset your pin. ""
Nobody phoned me or answer my question, why did ABSA close my card. By doing this, they help me to close all my business with them easy. Already moved my will away and rest will be closed in next 2 weeks. No customer focus. most unfriendly service, just email to inform you sorry we close your card, get new one from branch. For a pensioner, I cannot get to my funds due to no internet banking or cellphone banking working. If I could rate them -5, I would have done it.
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Dries E's update14 Mar 2021, 20:20
Reviewer Update
Just receive this mail from ABSA after they respond on previous complain above - They advised that the combi card linked to your online services is closed.
Kindly visit the nearest Absa branch to get a new combi card then you can reset your pin. ""
Nobody phoned me or answer my question, why did ABSA close my card. By doing this, they help me to close all my business with them easy. Already moved my will away and rest will be closed in next 2 weeks. No customer focus. most unfriendly service, just email to inform you sorry we close your card, get new one from branch. For a pensioner, I cannot get to my funds due to no internet banking or cellphone banking working. If I could rate them -5, I would have done it.
Kindly visit the nearest Absa branch to get a new combi card then you can reset your pin. ""
Nobody phoned me or answer my question, why did ABSA close my card. By doing this, they help me to close all my business with them easy. Already moved my will away and rest will be closed in next 2 weeks. No customer focus. most unfriendly service, just email to inform you sorry we close your card, get new one from branch. For a pensioner, I cannot get to my funds due to no internet banking or cellphone banking working. If I could rate them -5, I would have done it.