Cell phone banking services non existent
Tried calling cell phone banking. Had to listen to almost 3 minutes of available options, which informs callers that working hours are from 8 am to 5 pm, Monday to Sunday. After entering my account number, the call just cuts off. This happened twice. Why offer a service if you cannot follow through with it. Extremely disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
01 Aug 2022, 11:09Dear Vinesh Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's reply01 Aug 2022, 11:09
Official
Dear Vinesh Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
03 Aug 2022, 13:23 Dear Vinesh
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with the reason for your call to our telephone banking department to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with the reason for your call to our telephone banking department to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Absa's reply03 Aug 2022, 13:23
Official
Dear Vinesh
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with the reason for your call to our telephone banking department to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with the reason for your call to our telephone banking department to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw