SL
Sazi L
1 reviews | Active since Oct 2019
04 Jun 2021, 06:20
Cell banking NIGHTMARE
Charged huge internet banking fees, went to a brand ask them to change to thier USSD *120*2272#, They did allow me, when I tried to do it: 003 DEVICE NOT REGISTERED. Only allows me to use the app so they charge me a lot talk about R300 for doing not a lot online with that app. Its bad! I said register me for *120*2272# remove me from internet banking at the branch, 'sorry it does allow me'. I am considering moving to Capitec. cruelty I mean I dont earn a lot of cash. Ndisengwa angathi ndiyi nkomo
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Absa's replyOfficial
07 Jun 2021, 09:04Dear MR SM LUDIDI
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2 and feedback will be provided by 10 June 2021.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
www.absa.africa
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2 and feedback will be provided by 10 June 2021.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
www.absa.africa
Best regards,
Absa's reply07 Jun 2021, 09:04
Official
Dear MR SM LUDIDI
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2 and feedback will be provided by 10 June 2021.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
www.absa.africa
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2 and feedback will be provided by 10 June 2021.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
www.absa.africa
Best regards,