SM
Sindi M
1 reviews | Active since Apr 2019
24 Feb 2021, 12:17
CCD Couriers
I’m so absolutely appalled by the service recieved from ABSA. I made a credit card application some time ago and today they final lunch get around to delivering it. CCD couriers come to deliver and state that my green barcode ID is not good enough for them to hand over the card! The ID mind you does show the ID number clearly even though it is old, they could have also asked to verify it with my drivers license but just refused! They then left!!
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Replies (3)
Absa's replyOfficial
24 Feb 2021, 14:03Dear Sindi Masango Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Absa's reply24 Feb 2021, 14:03
Official
Dear Sindi Masango Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
SM
Once again been let down by ABSA.
My card was finally delivered this morning. I tried to activate it and the push notification didn’t come through. I called the customer care line and was told to go to the branch if the issue persists. Issue persisted, I went to the branch and was told that my application is still pending! How does ABSA deliver the card and then still decide that the application is still in progress! I’ve never been more disappointed with a bank before. I’m shocked!
Sindi M's updateReviewer Update
26 Feb 2021, 11:18Once again been let down by ABSA.
My card was finally delivered this morning. I tried to activate it and the push notification didn’t come through. I called the customer care line and was told to go to the branch if the issue persists. Issue persisted, I went to the branch and was told that my application is still pending! How does ABSA deliver the card and then still decide that the application is still in progress! I’ve never been more disappointed with a bank before. I’m shocked!
SM
Sindi M's update26 Feb 2021, 11:18
Reviewer Update
Once again been let down by ABSA.
My card was finally delivered this morning. I tried to activate it and the push notification didn’t come through. I called the customer care line and was told to go to the branch if the issue persists. Issue persisted, I went to the branch and was told that my application is still pending! How does ABSA deliver the card and then still decide that the application is still in progress! I’ve never been more disappointed with a bank before. I’m shocked!
Absa's replyOfficial
26 Feb 2021, 12:37Dear Sindi Masango Thank you for your posting.
Our office will review the matter and provide you with feedback.
Kind regards,Rezona Louw Group Customer Care
Our office will review the matter and provide you with feedback.
Kind regards,Rezona Louw Group Customer Care
Absa's reply26 Feb 2021, 12:37
Official
Dear Sindi Masango Thank you for your posting.
Our office will review the matter and provide you with feedback.
Kind regards,Rezona Louw Group Customer Care
Our office will review the matter and provide you with feedback.
Kind regards,Rezona Louw Group Customer Care