CBP Capitalisation issue resolved

After checking my latest bank statement, I noticed that I was charged excessively for something called CBP Capitalisation. I went online and found countless complaints about this charge, with many people either receiving no reply or for it taking months to resolve! <br> It turns out I have been charged these excessive fees every single month since opening my Gold Value Bundle Cheque Account, a plan which should be costing me R98 in service fees per month only.<br> I called ABSA's complaint line demanding that they refund me all the money they've been overcharging me (a few thousand Rand in total)! To my surprise, that same day I got a call from my local branch manager. Within minutes we identified the problem (apparently they'd had me on a standard cheque account plan instead of the Gold Value Bundle) and he promised me they would refund me all the fees they've deducted since I opened the account. The very next day he called me back to say it's been processed. The refund showed up in my account the same day. Well done ABSA! A huge 'thank you' goes out to my local branch manager at McIntyre Street in Parow, Cape Town. Thank you Gregory for the excellent customer service!