AM
Asanda M
1 reviews | Active since Aug 2017
22 Apr 2020, 17:49
Cashsend withdrawal numbers not yet received
I sent myself cashsend via cellphone banking on the 19 April 2020, and I never got the withdrawal numbers sms. On Tuesday morning I resent the withdrawal numbers several times, to no avail. I went further to write Absa on Facebook messenger and Twitter, no response. Today still, I have not got the withdrawal numbers and yet the transaction went through and I need the money as in YESTERDAY. This is such an inconvenience for me and there is nothing wrong with my phone as I get sms's, I can make calls and receive viser versa.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
23 Apr 2020, 13:23Dear Asanda Goldie Locks Mlahleki Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply23 Apr 2020, 13:23
Official
Dear Asanda Goldie Locks Mlahleki Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
AM
Asanda M's updateReviewer Update
24 Apr 2020, 11:13Good day Rezona Louw
I still haven't received any communication from your side.
Kind Regards
Asanda Mlahleki
I still haven't received any communication from your side.
Kind Regards
Asanda Mlahleki
AM
Asanda M's update24 Apr 2020, 11:13
Reviewer Update
Good day Rezona Louw
I still haven't received any communication from your side.
Kind Regards
Asanda Mlahleki
I still haven't received any communication from your side.
Kind Regards
Asanda Mlahleki
Absa's replyOfficial
24 Apr 2020, 12:06Dear Asanda Goldie Locks Mlahleki
Thank you for your posting.
Please refer to our email send to your personal email address requesting your account or ID number and more details of the transaction to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
Thank you for your posting.
Please refer to our email send to your personal email address requesting your account or ID number and more details of the transaction to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
Absa's reply24 Apr 2020, 12:06
Official
Dear Asanda Goldie Locks Mlahleki
Thank you for your posting.
Please refer to our email send to your personal email address requesting your account or ID number and more details of the transaction to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
Thank you for your posting.
Please refer to our email send to your personal email address requesting your account or ID number and more details of the transaction to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
AM
Asanda M's updateReviewer Update
24 Apr 2020, 12:46can you please use this email address; ***
AM
Asanda M's update24 Apr 2020, 12:46
Reviewer Update
can you please use this email address; ***
Absa's replyOfficial
24 Apr 2020, 14:28Dear Asanda Goldie Locks Mlahleki
Thank you for your posting.
Referring to our telephonic conversation of earlier. We take it the matter is resolved.
Kind regards,Rezona Louw Group Customer Care
Thank you for your posting.
Referring to our telephonic conversation of earlier. We take it the matter is resolved.
Kind regards,Rezona Louw Group Customer Care
Absa's reply24 Apr 2020, 14:28
Official
Dear Asanda Goldie Locks Mlahleki
Thank you for your posting.
Referring to our telephonic conversation of earlier. We take it the matter is resolved.
Kind regards,Rezona Louw Group Customer Care
Thank you for your posting.
Referring to our telephonic conversation of earlier. We take it the matter is resolved.
Kind regards,Rezona Louw Group Customer Care