Cashsend withdrawal not made

I need urgent assistance please.

Your atms were not working yesterday afternoon when I tried withdrawing my cashsend. I didn’t get the money from your atms and now your app says there are no unredeemed cashsends.

I need this urgently looked into and money returned! Let me know what you need from me please.

My last receipt says cashsend has been redeemed but I didn’t get my money please!