QG
Qalo G

1 reviews | Active since Oct 2015

21 Jan 2019, 15:16

Cashsend Withdrawal Issue

I send someone a Cashsend sometime in November 2018, she tried to withdraw it, ATM malfunctioned & she never got her money. We both logged cases with ABSA & nothing has materialized since then.

I have been to ABSA branch on Commissioner Street to follow this up & I'm not getting an answer. Please help...

0
Replies (2)
Absa
Absa's reply22 Jan 2019, 11:22
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
 Daphne Le Grange

Group Customer Care
 Absa Bank Ltd

Best regards,

Absa
Absa's reply23 Jan 2019, 08:50
Official
Hi Qalo
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Best regards,