Cashsend not redeemed and i am given attitude

I sent the cashsend on the 7th November 2023, when a person tried to redeem on the 9th of November 2023 at 17:53:57 as per their receipt. the error message "Cashsend Already Redeemed Contact the Sender 94", when i enquired with this useless bank they said it was redeemed at 17:53:59, 2 seconds after the error message. I've been wasted my airtime calling these ***lets with the promise my issue will be resolved; instead i am getting the messages below.

"Thank you for your request.

Please be advised that your request relating to case number ***6 has been closed as duplicate.

Linda Sibiya

Absa Access

Telephone:

Not happy?"

No flipping resolution is being communicated to me. they even promised to send the footage of the redemption, nothing is coming through. today when I called another ***let called Tumi gave an attitude.