CASHSEND ISSUE!!

I am writing to formally escalate my complaint regarding an ABSA Cash Send transaction of R5,000 that was not dispensed by ATM 10620 on 7 April 2025, despite the receipt reflecting the transaction as “redeemed.”

I reported this matter immediately (Case No: C-**********) and have since made consistent follow-ups on a weekly basis. I have also personally visited the branch in an effort to resolve this issue. However, I have not received meaningful assistance or clear feedback.

After waiting almost two weeks, There has been no indication that proper ATM cash reconciliation is being performed as how can it take sooo longgg, It be able to easily confirm whether there was surplus cash in the machine.

I am extremely concerned about the lack of transparency and the prolonged delay in resolving this matter. The service I have received has been disappointing and insensitive, and I am losing trust in the bank and its Cash Send facility. As I always use them.

I kindly request that this matter be urgently escalated and that a proper investigation be conducted, including confirmation from the ATM balancing/reconciliation team. I also request that the findings be clearly communicated to me with supporting evidence.