DK
Daniel K
1 reviews | Active since Jul 2016
12 Feb 2021, 15:00
Cashsend fee Rip-Off
I did a cashsend of R3000 to myself, i cancelled it, the money went back to my account. I still got charged a cash send fee even though i did not withdraw. Absa this is a rip-off, you need to re-look at your cashsend fees. Please refund my money because i did not utilize that facility. If not refunded i will rather change banks even though been with Absa for over 10 years.
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Absa's replyOfficial
12 Feb 2021, 15:20Dear Daniel M Kekana Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply12 Feb 2021, 15:20
Official
Dear Daniel M Kekana Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Best regards,