MM
Melody M
1 reviews | Active since Jun 2020
20 Jun 2020, 10:52
Cashsend error 55
Hi please l need help someone sent me money on the 18th of June 2020 using cashsend when withdrawing it says must try another ATM or error 55 the person who sent the money went to the bank they told her the money was collected please help it's creating a big conflict in my family as they think l took the money
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
22 Jun 2020, 13:42Dear Melody
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply22 Jun 2020, 13:42
Official
Dear Melody
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
MM
Melody M's updateReviewer Update
26 Jun 2020, 10:35Am sorry the number that l wrote was wrong can you please help solve my problem the money was 750rands sent to *** my number
MM
Melody M's update26 Jun 2020, 10:35
Reviewer Update
Am sorry the number that l wrote was wrong can you please help solve my problem the money was 750rands sent to *** my number
Absa's replyOfficial
26 Jun 2020, 12:01Dear Melody
Thank you for bringing this matter to our attention. Please note that the person who sent you the cashsend can send a direct e-mail to (***). CashSendQueries will be able to check what happened to the funds as they can track from that persons account when the cashsend was initiated. We trust the above is in order.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Please note that the person who sent you the cashsend can send a direct e-mail to (***). CashSendQueries will be able to check what happened to the funds as they can track from that persons account when the cashsend was initiated. We trust the above is in order.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply26 Jun 2020, 12:01
Official
Dear Melody
Thank you for bringing this matter to our attention. Please note that the person who sent you the cashsend can send a direct e-mail to (***). CashSendQueries will be able to check what happened to the funds as they can track from that persons account when the cashsend was initiated. We trust the above is in order.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Please note that the person who sent you the cashsend can send a direct e-mail to (***). CashSendQueries will be able to check what happened to the funds as they can track from that persons account when the cashsend was initiated. We trust the above is in order.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,