NZ
Nadia Z
1 reviews | Active since Jan 2020
18 Jan 2020, 23:50
Cashsend confirmation sms not received after transaction had been performed
A cashsend was sent to me in the early hours of this morning and the account holder sent a screenshot to prove that it went through, but I still haven't received an sms with the 10 digit pin almost 12 hours later. The number that was used was ***
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Absa's replyOfficial
20 Jan 2020, 17:09Dear Nadia
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Kindly ask the person who made the CashSend to you to provide us with their details such as the account no - Amount - Time and date in order for us to investigate .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Kindly ask the person who made the CashSend to you to provide us with their details such as the account no - Amount - Time and date in order for us to investigate .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply20 Jan 2020, 17:09
Official
Dear Nadia
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Kindly ask the person who made the CashSend to you to provide us with their details such as the account no - Amount - Time and date in order for us to investigate .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Kindly ask the person who made the CashSend to you to provide us with their details such as the account no - Amount - Time and date in order for us to investigate .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management