Cashsend

Item: Absa
Rating: 1
Author: Zuko P

I would like to be reimbursed an amount of R80 worth of airtime that I spent trying to get assistance from ABSA bank.

Four times in a row, I did a Cashend transaction and all of my receivers almost did not receive their ten digit codes.

I am a hardworker and I do not expect my bank to rob me in this manner. Why do I have to spend my hard earned money chasing after my own bank, for services that they deduct for on a monthly basis? What's even worse is that this was an emergency.

I have never heard of any other Bank that do this here in SA. I think it is time to consider another Bank.

Please send the Ten digit code, it is of a R200 sent today (28th Jan 2021) at 09:13. And please reimburse me my R80 worth of airtime trying to get assistance.

You guys suck

Helpful (0)

Replies (2)

Absa's replyOfficial

28 Jan 2021, 14:34

Dear Zuko, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd

Absa's reply28 Jan 2021, 14:34

Official

Zuko P's updateReviewer Update

29 Jan 2021, 11:30

I am on day 2 now, I am still asking ABSA to assist me.
I have depleted my airtime for the entire month trying to call their general enquiries telephone line.
They don't respond to e-mails.
My Cashsend receiver is still waiting to receive her ten digit code.
Can somebody please help?
This plain disrespect!!

Zuko P's update29 Jan 2021, 11:30

Reviewer Update