Cashsend

I have tried for two weeks at different atms to draw cashsend. The 10 digit pin is correct but I get a error 55 everytime. On the 3rd try the atm asked me for my name, id, etc. I spoke to the manager at Absa Newmarket but the only advice she gave was to contact the sender to reverse the cash send and re-send. I did do this but because I already tried the pin the cashsend does not reflect as unredeemed, therefore it cannot be reversed. How am I able to draw this money?