CASHEXPRESS PAYS SHORT 600 R

on Sunday, the 3rd of September 2017, I withdrew 3000 Rand with my foreign VISA card at a CASHEXPRESS / ABSA ATM at the Caltex Petrol station in Van Reenen. The machine paid-out 2400 Rand instead of the 3000 and I heard strange noises in the pay-out slot...probably the money got stuck somewhere. I called an absa "*****" number and talked to Patrick who told me I should address the problem with my local ABSA branch and they would solve the problem..... that's what I did the day after. Three weeks later the branch told me that is was not their problem because I withdrew the money with my foreign VISA card and because that machine did not belong to ABSA in any case (although there is a clear ABSA logo on the machine and on the slip.... I queried with ABSA head office and received the same message.....not their problem, I must contact the foreign VISA company to lay a complaint. I have done that and am still waiting for a reply, now more than 10 weeks after the problem happened. The problem was clearly a malfunctioning ATM and I wonder what the foreign VISA company will do to assist. It is also clear that ABSA (with logo on the machine) does not take it's responsibilities, they could very well have contacted the owner of that ATM to find out what happened. All in all very bad service from ABSA and misleading their customers to believe that they use and ABSA ATM, when it';s not at all the case.