Cash ****** (swollen) from ATM cash deposit

I went on the 03/01/2019 to make a cash deposit via the ATM at Carnival Mall with the machine telling me my deposit was unsuccessful. Instead of giving me my money back the machine had swollen it. I was then told to enter the gates of hell “Carnival Mall branch” and speak to “client services” which I did with the outcome being, ABSA would need to do an investigation into the matter. I politely told the “client services” person sarcastically that I like putting money in ATM’s and wasting my time standing in Q’s so that some person can do an investigation for the money I deposited so that they can feel important in life. I was then rudely told I had to wait ten days for feedback and what ABSAlotuly useless outcome would be.

I told the person that I cannot wait ten days and that this is *******, as the ATM’s are property of ABSA I am inclined to open a ******** case against both the branch and branch manager as this is no different than *****.