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reneilwe T
1 reviews | Active since Aug 2019
06 Aug 2019, 17:05
cash send *******
I did 3 cash send transactions on the 20/04/19 and they were not redeemed. The enquiry shows that they were redeemed at absa phalaborwa atm but the funds were not received. I sent a number of enquiries to *** and i was told that the atm would be balanced and then I will receive feedback. I still have not heard anything from absa. This is 3months later. What kind of service is this?
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Replies (2)
Absa's replyOfficial
07 Aug 2019, 14:09 Dear Client,
Thank you for bringing this matter to our attention and taking my call. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention and taking my call. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's reply07 Aug 2019, 14:09
Official
Dear Client,
Thank you for bringing this matter to our attention and taking my call. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention and taking my call. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
07 Aug 2019, 14:10 Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***3. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply07 Aug 2019, 14:10
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***3. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,