Cash send plus feature

I have a business account with Absa and since December 2015 I have unsuccessfully being trying to get them to activate a service which is offered on their internet banking site. I have been pushed around from pillar to post from their online banking system to what they call their business bankers which is a joke. The business banker that was dealing with our account a Sharan Sewlal-Gajoo get promoted and sends me a mail to say I need to go into make an appointment at the branch with a business banker through their call centre and they will attend to the issue which I duly do and get to meet with Mpho Nameng which was just as useless! Took time out of my schedule to meet with her on 26/04/16 to be told that it is some systems issue and cannot activate the service which they offer as it operates on a system they don't have access to??? However she was going to have a meeting on the 29/04/16 to discuss same and would provide feedback to me after 2pm on the same day. Needless to say I received no phone call nor a mail on the 29th as undertaken. Furthermore I called on her mobile and left a message to which she has not bothered to make contact. Absa please tell me how you advertise a service on your internet banking platform and fail to activate the said service to your clients after nearly 6 months completely unacceptable!!!!