Cash send option useless

ABSA has changed its cash send options without giving much thought into it. I send my son funds yesterday through their cash send options and the notification was sent to whatsapp where you need to create a pin to access the funds. App kept saying incorrect pin and then locked the cash send. After resetting the pin one has to wait 24 hrs to use the service again. What nonsense is this, the cash send option is for emergencies. My son had to walk a distance to where he needed to cos he could not use the cash send option and as a result was ****** and had his phone ******. I tried again to do a cash send and it says pin successfully reset and locked the app again for another 24hrs. I did not reset the pin.. so how is this possible. Is there proper testing done when products functionality is changed. I eventually went online and opened an account with FNB

Get your services, products and functionality working properly and make things easier for clients, not more difficult.