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Thabo M

1 reviews | Active since Oct 2018

15 Oct 2018, 10:51

cash send not received

I did a cash send with absa from atm number 08912 at Carlton center on the 03/10/2018 for the amount of R600 .. and when i withdrew it gives me a massage transaction not allowed , i called in the call center was told the atm had a malfunction that why i did not receive the cash . .and they log a case for me ,reference case number ********** .. and today after 8 days im told it was successful ,they cant help me , iv been a customer of absa for more than 20 years . this unacceptable .. Thabo Moekoe ... **********

0
Replies (4)
Absa
Absa's reply15 Oct 2018, 13:10
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide3 me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Best regards,

TM
Thabo M's update16 Oct 2018, 12:41
Reviewer Update
ID : *** account number : ***
Absa
Absa's reply17 Oct 2018, 06:47
Official

Dear Customer

Thank you for the response.

I have noted that this matter was already investigated and the feedback provided to you on the 15th of October was that the the transaction was successfully redeemed.

Regards

Claudette

Best regards,

TM
Thabo M's update17 Oct 2018, 08:44
Reviewer Update
No im not happy with that , ill understand if i was ****** , i called same day , and i was told there was malfunction with the ATM i was using to withdraw and they will log a case FOR me , i even Try it 3 times to the same ATM.. and nothing , R600 is a lot of money to be just taken by your ATM .. AND NOW WAS TOLD IT WAS SUCCESSFUL , and the same day i called i was told it shows that i tried to withdraw but it was not successful that how it shows on their system ,ill understand if someone ****** me at the ATM , but ****** by your ATM im not happy i need my money :(