AN
Akhona N
1 reviews | Active since Jan 2014
05 Mar 2024, 16:10
Cash Send 'chat wallet' ****
Do NOT open an account with this bank and if you have you should strongly consider closing your account.
They've started this 'chat wallet' nonsense with zero consideration of people who might not have WhatsApp, airtime or even data (WiFi) to receive a Cash Send. I've lost R600 through this nonsense trying to send money to a relative; and here is the icing you reverse the transaction for an unredeemed CashSend.
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Absa's replyOfficial
06 Mar 2024, 11:35Dear Akhona Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply06 Mar 2024, 11:35
Official
Dear Akhona Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care