Cash Send

I did a cash send to myself, the ATM did not pay out the amount I phoned the number on the ATM and the person at ABSA said they cannot help me I must go to the bank. At the bank I stood in a que for more than an hour filled in a complaint form and was told it willl take 48 hours for my money to be back into my account. I phoned to ABSA today at 1:30 waited 20min a person answered that said they can’t help me without a reference number and I said I don’t have one and they put the phone down (unbelievable) ATM: 08265 Sasolburg Plasa Date: 26/10/2017 time:11:20 Amount: 1000