1 reviews | Active since Sept 2009
Cash Send
On the 18th May I did a Cash Send transaction to my brother at home in KZN of R1000.00. Around 16.03 he tried to withdraw the cash at an Absa ATM Teku Plaza in Osizweni Newcastle but the ATM wasn’t working.
The following day on the 19th , he attempted to draw the money at another ATM and the slip said the money has been redeemed. I lodged a complaint and was told someone would get back to be, I have been making numerous calls to ABSA complaints department but I am not getting any help or concrete update on this matter. I keep being told a Tebogo would call me back , which never happens. I then received an email from Tebogo that my case has been closed. How can they close a case without paying my money back. The recipient of the money did not receive the money due to a faulty machine. I can't hold of this Tebogo to explain why he/she closed my case without it being resolved. I am very disappointed and want my money reversed into my account.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareRezona Louw
Thank you for your response and taking action on this matter. However the recipient of the cash called me yesterday and said that someone from Absa called him and insisted that the money was withdrawn , even after the recipient asked that they check the cameras on the machine to see what happened as i am sure that info should be available if they did investigate this matter further. I am still waiting for someone from Absa to contact me and give an update on how they plan to deal with this issue. This is a matter i believe need to be investigated as someone has benefited from this and i have lost a R1000 that i am not being told what happened to it. This case has been going on since the 19th of May and i still haven't been contacted by anyone. My alternative number is *** , *** or ***
Thank you for your response and taking action on this matter. However the recipient of the cash called me yesterday and said that someone from Absa called him and insisted that the money was withdrawn , even after the recipient asked that they check the cameras on the machine to see what happened as i am sure that info should be available if they did investigate this matter further. I am still waiting for someone from Absa to contact me and give an update on how they plan to deal with this issue. This is a matter i believe need to be investigated as someone has benefited from this and i have lost a R1000 that i am not being told what happened to it. This case has been going on since the 19th of May and i still haven't been contacted by anyone. My alternative number is *** , *** or ***
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw