SM
Soza M
1 reviews | Active since Aug 2020
24 Nov 2022, 09:37
Cash payments not allocated and account and reference number is correct
I have vehicle finance with Absa and make cash payments at the ATM , they do not allocate the payments and tell me I am in arrears, when I ask which month , i then send proof of payment but payment is still not allocated.
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
24 Nov 2022, 11:35Dear Soza Masinge Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply24 Nov 2022, 11:35
Official
Dear Soza Masinge Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
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Soza M's updateReviewer Update
06 Dec 2022, 14:50Good day Rezona
I logged my request about 2 weeks ago for a transaction history that takes approximately less than 2 minutes to email to me. What are you hiding because I make cash payments but you do not allocate them and when I phone I am told it is allocated but no proof is being sent to me. I don't believe this is a reflection of customer service and if I have escalated my complaint then nothing can be done then I believe I need to take my matter to the Ombudsman for banking because I thought the consultants were a problem but I was wrong. May you please issue me with a reference number to show I have done my internal complaint with you and I never received any joy henceforth I am escalating my request.
I logged my request about 2 weeks ago for a transaction history that takes approximately less than 2 minutes to email to me. What are you hiding because I make cash payments but you do not allocate them and when I phone I am told it is allocated but no proof is being sent to me. I don't believe this is a reflection of customer service and if I have escalated my complaint then nothing can be done then I believe I need to take my matter to the Ombudsman for banking because I thought the consultants were a problem but I was wrong. May you please issue me with a reference number to show I have done my internal complaint with you and I never received any joy henceforth I am escalating my request.
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Soza M's update06 Dec 2022, 14:50
Reviewer Update
Good day Rezona
I logged my request about 2 weeks ago for a transaction history that takes approximately less than 2 minutes to email to me. What are you hiding because I make cash payments but you do not allocate them and when I phone I am told it is allocated but no proof is being sent to me. I don't believe this is a reflection of customer service and if I have escalated my complaint then nothing can be done then I believe I need to take my matter to the Ombudsman for banking because I thought the consultants were a problem but I was wrong. May you please issue me with a reference number to show I have done my internal complaint with you and I never received any joy henceforth I am escalating my request.
I logged my request about 2 weeks ago for a transaction history that takes approximately less than 2 minutes to email to me. What are you hiding because I make cash payments but you do not allocate them and when I phone I am told it is allocated but no proof is being sent to me. I don't believe this is a reflection of customer service and if I have escalated my complaint then nothing can be done then I believe I need to take my matter to the Ombudsman for banking because I thought the consultants were a problem but I was wrong. May you please issue me with a reference number to show I have done my internal complaint with you and I never received any joy henceforth I am escalating my request.
Absa's replyOfficial
07 Dec 2022, 07:33Dear Soza Masinge Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply07 Dec 2022, 07:33
Official
Dear Soza Masinge Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
15 Dec 2022, 06:16 Dear Soza Masinge Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply15 Dec 2022, 06:16
Official
Dear Soza Masinge Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
SM
Soza M's updateReviewer Update
15 Dec 2022, 11:39Good day Rezona
Thank you for your email.
This email was logged on the 24 November it is nearly running for one month which is probably the turnaround time for the Ombudsman to resolve a matter if not sooner and which I believe from my side as a client is not fair. My reason for logging a request is I have communicated with the call centre but nothing gets done. May you please log the request to do a restructure and spread the amount over the remainder of the term. May you please send me the new instalment amount and I will acknowledge by signing it so we may close this complaint. May you also change the payment date to the last day of every month.
Kind regards
Masinge
Thank you for your email.
This email was logged on the 24 November it is nearly running for one month which is probably the turnaround time for the Ombudsman to resolve a matter if not sooner and which I believe from my side as a client is not fair. My reason for logging a request is I have communicated with the call centre but nothing gets done. May you please log the request to do a restructure and spread the amount over the remainder of the term. May you please send me the new instalment amount and I will acknowledge by signing it so we may close this complaint. May you also change the payment date to the last day of every month.
Kind regards
Masinge
SM
Soza M's update15 Dec 2022, 11:39
Reviewer Update
Good day Rezona
Thank you for your email.
This email was logged on the 24 November it is nearly running for one month which is probably the turnaround time for the Ombudsman to resolve a matter if not sooner and which I believe from my side as a client is not fair. My reason for logging a request is I have communicated with the call centre but nothing gets done. May you please log the request to do a restructure and spread the amount over the remainder of the term. May you please send me the new instalment amount and I will acknowledge by signing it so we may close this complaint. May you also change the payment date to the last day of every month.
Kind regards
Masinge
Thank you for your email.
This email was logged on the 24 November it is nearly running for one month which is probably the turnaround time for the Ombudsman to resolve a matter if not sooner and which I believe from my side as a client is not fair. My reason for logging a request is I have communicated with the call centre but nothing gets done. May you please log the request to do a restructure and spread the amount over the remainder of the term. May you please send me the new instalment amount and I will acknowledge by signing it so we may close this complaint. May you also change the payment date to the last day of every month.
Kind regards
Masinge
Absa's replyOfficial
20 Dec 2022, 08:58 Dear Soza Masinge Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply20 Dec 2022, 08:58
Official
Dear Soza Masinge Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw