Cash Deposit went missing in Absa Branch

Sorry for responding late, is far to get to town plus December holidays. The ATM number is ATM ********** 0, Account number is ********** 665 and the ATM is at the branch Tubatse Crossing Mall. We did go to the bank and the manager tried to look if the money went into the account or stuck in the machine and they couldn't find the money. Case was locked before for the lost money so the option we had was to view the cctv footage to see if the money was taken by someone outside or stuck in the ATM and the manager refused us to see the footage. They made us go to the police do up and down, the police said is an internal technical error the bank should have done the investigation because the police don't see a crime here. The manager refused with the ATM number we had to make a another deposit so that we can see the ATM number, she even took our numbers saying she will check the footage alone and call us with a response. The problem here is that this should have been done long time ago we are just doing up and down just to view a footage and her seeing the footage alone is not good enough considering she doesn't want with the footage. Since the deposit was made (28 November 2018) my sister went inside to talk about the receipt problem even today we are still going up and down, the manager refuse to show us the footage.