EK
Elsabe K

1 reviews | Active since Jan 2013

19 Jan 2017, 11:43

CASH DEPOSIT AT ATM - BROOKLYN PRETORIA

<p>On the 15th of December I have made a deposit or R2800 at the ATM at Brooklyn (2nd one from the right) at +-4pm. The transaction could not complete due to a "system error". The lady behind the closed glass doors said I must come back on the Saturday. They were offline on that Saturday and could not assist me. I went to ABSA again on the 20th of December for assistance and was helped by Customer Care. She spoke in her own African language to another lady on the phone and said someone will phone me as soon as they have balanced the ATM. She logged a complaint but did not give me a reference number. I have logged a complaint on their web page on the 5th of January (reference number ********** ). I am still waiting for feedback. </p> <p>CAN’T COMPLAIN ABOUT THE SERVICE BECAUSE THERE IS NO SERVICE !!</p> <p> </p>

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Replies (1)
Absa
Absa's reply19 Jan 2017, 16:01
Official

Dear Elsabe

Your matter complaint is being dealt with by one of our case managers.

They will investigate and get back to you.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd