***** case not solved and refund not done

On 13 May 2026 there was a *****ulent online purchase that went off my Absa account at which stage Absa picked it up and I myself phoned in to make sure it is logged as *****.

I was given a reference and told that a ***** case had been opened and that they will give me feedback and a refund.

The amount taken out of my account was all the last of our money we had left for the month and to date we still have not had any feedback from Absa with regards to this ***** case.

We have had to financially put ourselves in a big predicament because Absa has failed to refund the money that was taken out my account *****ulently.

The *****ulent online transaction was even done when I did not even have access to my phone for the entire day and is an overseas transaction.

I would love to have proper feedback and also get my refund urgently, as we are financially stuck.