TG
Tshebi G

1 reviews | Active since Sept 2015

26 Nov 2025, 11:19

***** CASE NOT HANDLED TO MY SATISFACTION

I AM VERY DISSAPOINTED WITH BOTH ABSA AND DISCOVERY HEALTH AFTER I LOGGED A ***** THAT HAPPENED FROM MY ABSA ACCOUNT TO DISCOVERY HEALTH AND I SUBMITTED EVERYTHING THEY REQUESTED ON THE 16.10.2025, AND I WAS TOLD IT WILL TAKE 31DAYS AS PER Yolanthea Pyon WHO IS THE Specialist ***** Solutions, ABSA CASE NO: ASZA-2***3. I HAVE BEEN DOING FOLLOW UP AND I WAS INFORMED THEY WAITING FOR DISCOVERY HEALTH AND THEN THIS WEEK ABSA SAID THEY FORWARDED MY EMAIL TO THE INVESTIGATOR WHO WILL GIVE ME FEEDBACK, ON THE 24TH I GOT A CALL FROM ABSA WHEN I ANSWER THEY KEPT QUEIT - CAN I HAVE THIS SORTED OUT AND HAVE MY R2300.00 BACK INTO MY ABSA ACCOUNT AS THE SAME ****MER KEPT ON CHECKING ON ME HE/SHE WANTS TO **** ME MORE WHILE I AM WAITING FOR MONEY TO BE TAKEN FROM THIER ACCOUNT.

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Replies (1)
Absa
Absa's reply26 Nov 2025, 14:19
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. I am looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,