***** case not attended to

I am writing to formally express my concern and dissatisfaction regarding the handling of my ***** case, which I registered on the 3rd of September 2025 at the Floria Goldman branch. The reference number for this case is ***6. To date, I have not received any feedback or update from ABSA regarding the progress or outcome of my case. Furthermore, the funds involved in the *****ulent transaction have not yet been reimbursed to my account. This continued lack of communication and delay in resolving the matter has caused me significant distress and inconvenience. I kindly request that this issue be escalated as a matter of urgency. Please provide me with an immediate update regarding the status of my case and clarify the expected timeline for the reimbur*****t of my funds. I trust that ABSA values its customers and will address this matter promptly. I look forward to your swift response.