***** Case - NO Resolution

***** Query / Complaint

It has now been One Month, I am being refused by the ***** Help desk to speak to an ABSA Manager or the ***** Investigator - Tumi Letswalo dealing with my case... Reported on the 31/07/2025 has still not contacted me.

They have even told the Help Desk they have spoken to me and yet no one has been in contact with me ( this is people in ABSA lying to each other ). Tumi Letswalo refuse's to take my calls and her Manager is never available ?

Partial of the *****ulent Transaction has been paid and no one has contacted me to explain or update me as to what is happening with the rest of the funds taken from my account.

Basani Hlungwane - reassured me this will be resolved by no later than 26/08/2025, how is this resolved if ABSA has not paid me back the FULL amount that was taken from my account without my Authority, does ABSA or the *****ster's keep the rest of my money without any explanation to me ?

All requested documentation was supp**** and yet no resolution.

Why will no one from ABSA speak to me ? Why was only partial of a *****ulent Transaction paid back to me ? Where is the rest of the Funds taken from my account ?

Pathetic Service from ABSA and no one wants to take responsibility.