Case Manager “Hexes” me! You read correctly!

At this point,Its not even about the issue with AVAF, its personal with one of your case managers.

1. For me to come to this platform,is because im fed up! On my initial post, I did mention that Absa has been calling me for over 6 months,over 6 months of receiving calls daily from absa telling me that Im owing when Im not. I have asked to speak to a manager numeral times, either that call gets dropped or im promised a call back from a manager. To which none called me.

2. I came to this platform because the level of frustration was a lot for me,speaking to different people all the time with no resolution or direct answers.

3. My case gets referred to a case manager to which I had hope will help me. The case manager attempts to call me once and then all of a sudden,I get an email that my case has been closed. So fast?when absa has been contacting me over a 100 times?

4.I come to this platform again to complain about the said case manager,who calls me today at 18:30,its night time. Please pull the interaction between me and Nthabiseng, she starts giving me inaccurate information and mixing up months. Im so frustrated at this point and I try to correct her and explain how payment allocation should take place and also,that I have been receiving late payments from Department of Labour. You know what she said? “Department of labour and absa do not mix” at what point did i say they do? When I was simply explaining why my payment for sept was late?? In fact,that was very rude of her,and when I told her that she is being rude to me and im already frustrated about this whole thing. She tells me that she is old and that her child is my age and that she will not take disrespect from me. Ma’am? How am i disrespecting you when im merely telling you that im not happy with how tou are talking to me andbeing sarcastic with me is offensive. Mind you,I was not shouting, I was not swearing! As frustrated, misunderstood and disrespected as I was!

5. She then proceeds to wish me well and that what im doing to her someone will do to me. Excuse me? Are you hexing me? How did my vehicle query turn to be about my personal life and what you wish for me? From a case manager? Who is supposed to be handling irate customers who write their honest reviews about their experiences with that company?

I believe that most of us have worked as customer care consultants at some point in our lives! We get EQ training at consultant level!! Whereit is fundamental to comprehend that an irate customer is not directly attacking you but because you are on the front line, you will get the smoke on behalf of that entity. Well,since she felt that she should bring it to my attention that she is “older than me” i started to adress her accordingly and then she proceeds to say “just call me Nthabiseng” what was your point in telling me how decades older you are to me,after blatantly disrespecting me and being insensitive to my desperation to solve this issue??

I then told her that I no longer wish to engage with her because, not only are you not resolving my case and easing me as a customer that you will help me,but you are also “hexing”me at a personal level?? Is that what ABSA service is about? She then says “ who else is gonna assist you coz im the manager here” I told her that i would like another case manager to assist me,preferably one that wont “hex” me with the universe!!!! One that is professional.she tells me that she will tefer this directly to AVAF to a consultant to help me (same consultants who dropped the line on me when I asked to speak to a manager) I ask her to at least please notify the manager there to call me and she told me that those managers wont help me as they know nothing, i told her that fine, i will go to a branch and she also told me that the branch wont assist me as well. She then says to me that she has degraded herself enough by arguing with me? Ma’am, you degraded yourself the moment you attempted to close my query unresolved, you degraded yourself when you made it personal about my own life! Maybe i should get a sangoma for protection coz wooow. You cant be that tude and insensitive and then turn around and wish people well.as “old” as you are. No, im not mocking you. You seriously made me uncomfortable, in more ways than one!

In closing,she then says “i will get someone from AVAF to contact you” someone who??? A manager? An intern? A consultant? She responded “ i will get someone” end line. I have dealt with rude agents, consultants,managers and other people in these big companies bit none of them have ever! Made it about my personal and spiritual life?! I will be making consultations on how I can take this matter up further. Regardless of anyone’s age.there is no reason to be unprofessional. No matter how Irate a customer is.