***** case incident

***** case - I am in total disbelief at the level of service received from absa's ***** department. I have an open case with them dating back to 22 March 2024 and today is 04 June 2024. It took Absa 6 weeks before informing me of what requirements were needed and thereafter I supp**** it within a week. I have phoned upwards of 7 times with the same story of it has been escalated and we will contact you but still to no avail. My level of dissatisfaction has reached its peak and I can't believe that this is how you value your customers. Your new brand promise of " Your story matters" clearly is not a true reflection of what you deliver on.