AS
Anne S
1 reviews | Active since Jun 2022
01 Feb 2023, 00:41
Case: C-2*** ASZA - 2***5
***** department. My Debit card was cloned the first time on 22/12/2022. They said that their SLA, in that case, would be between 15-21 days. It is today 01/02/2023. Since I phoned to report the case, I have not received any phone call from any investigators. My card was cloned again. I reported the case again. I was told that I have to go to the police to make a case of *****. I must also get an affidavit from the Police station. I did my part. Another ********** action happened and I also reported that. Still no reaction from my investigator.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
01 Feb 2023, 11:15Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply01 Feb 2023, 11:15
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,