EA
Esha A

1 reviews | Active since Dec 2024

11 Apr 2025, 16:25

***** case asza***

I have had a ***** case since October 2024, and my investigator Khumo has been the least helpful person on this case. I have requested many times to be directed to a manager so I can resolve my case however there seems to be no manager that can help? Absa is the worst bank and I would not recommend it to anyone. They will hold your money and use it for their own personal gain without any remorse. Their customer service is disappointing and one can’t even do anything about it. Khumo sebaka is the worst investigator there, of all the investigators in all the banks she is the most horrible person I’ve ever dealt with.

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Replies (1)
Absa
Absa's reply14 Apr 2025, 08:18
Official
 Dear Asha  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***8  Kind regards, Group Customer Care Vanessa Crowe 

Best regards,