CM
Caroline M
1 reviews | Active since Dec 2025
13 Dec 2025, 12:21
***** case and refund request.
I placed my order with device experts which uses an ABSA bank account on the 19th of September. I was supposed to receive 6 phones from device experts beginning of October up till now they haven’t delivered.
I logged a case with ABSA through capitec since I bank with capitec bank. ABSA up till now is failing to refund my money. Their Client which is device experts is still taking peoples money the account is still active.
ABSA please refund me my R25400 from your clients account.The police also made a 205 application to get full info of where the money went to ABSA has not responded up till now. ABSA is protecting a ********.
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
15 Dec 2025, 10:49Dear Customer
Thank you for bringing this matter to our attention and we apologise for the inconvenience caused. Your reference number is C-***7.
Your bank, which is Capitec, has to follow up with the Absa bank, as this is the correct process to follow.
We request that you back to Capitec and ask them to follow up with Absa.
Unfortunately, we are unable to assist you on this platform.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this matter to our attention and we apologise for the inconvenience caused. Your reference number is C-***7.
Your bank, which is Capitec, has to follow up with the Absa bank, as this is the correct process to follow.
We request that you back to Capitec and ask them to follow up with Absa.
Unfortunately, we are unable to assist you on this platform.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,
Absa's reply15 Dec 2025, 10:49
Official
Dear Customer
Thank you for bringing this matter to our attention and we apologise for the inconvenience caused. Your reference number is C-***7.
Your bank, which is Capitec, has to follow up with the Absa bank, as this is the correct process to follow.
We request that you back to Capitec and ask them to follow up with Absa.
Unfortunately, we are unable to assist you on this platform.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this matter to our attention and we apologise for the inconvenience caused. Your reference number is C-***7.
Your bank, which is Capitec, has to follow up with the Absa bank, as this is the correct process to follow.
We request that you back to Capitec and ask them to follow up with Absa.
Unfortunately, we are unable to assist you on this platform.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,
CM
Caroline M's updateReviewer Update
18 Dec 2025, 15:44Thank you for responding please also provide my 205 results for reference no. CAS 36/11/2025
CM
Caroline M's update18 Dec 2025, 15:44
Reviewer Update
Thank you for responding please also provide my 205 results for reference no. CAS 36/11/2025
Absa's replyOfficial
02 Jan 2026, 16:19Dear Caroline
Kindly take the matter further with Capitec as per Nthabiseng's response. Regards Russell EdwardsCustomer Value Management
Kindly take the matter further with Capitec as per Nthabiseng's response. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply02 Jan 2026, 16:19
Official
Dear Caroline
Kindly take the matter further with Capitec as per Nthabiseng's response. Regards Russell EdwardsCustomer Value Management
Kindly take the matter further with Capitec as per Nthabiseng's response. Regards Russell EdwardsCustomer Value Management
Best regards,
CM
Caroline M's updateReviewer Update
02 Jan 2026, 16:26I’ve done that already capitec has contacted the ABSA for a follow up. The ABSA forensic departing is very *********** since November the 205 results for the ********** account have not been sent back to my detective and capitec also did a follow up in December still nothing. Please escalate this matter I need all the information .
CM
Caroline M's update02 Jan 2026, 16:26
Reviewer Update
I’ve done that already capitec has contacted the ABSA for a follow up. The ABSA forensic departing is very *********** since November the 205 results for the ********** account have not been sent back to my detective and capitec also did a follow up in December still nothing. Please escalate this matter I need all the information .
Absa's replyOfficial
02 Jan 2026, 16:31Dear Caroline Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply02 Jan 2026, 16:31
Official
Dear Caroline Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Russell EdwardsCustomer Value Management
Best regards,
CM
Caroline M's updateReviewer Update
02 Jan 2026, 16:51Thank you so much I am looking forward to your feedback.
CM
Caroline M's update02 Jan 2026, 16:51
Reviewer Update
Thank you so much I am looking forward to your feedback.
Absa's replyOfficial
02 Jan 2026, 16:52Dear Caroline You are welcome. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply02 Jan 2026, 16:52
Official
Dear Caroline You are welcome. Regards Russell EdwardsCustomer Value Management
Best regards,