***** case ABSA

I just want to voice publicly ABSA total lack of customer commitment and care. I have been a Private Bank customer for 35 years and have entrusted ABSA with my salary, home loans and investment accounts. Recent developments have just indicated the deterioration of ABSA`s customer care. On 8 November 18:00 I received an SMS that R750 cash has been withdrawn from my credit card account. This immediately sparked my concern since me and my wife were at home in each other's company. Furthermore we never use our credit card account to withdraw cash (this can be verified looking into the credit card records) I tried to report it to ABSA`s ***** line *** - but the operator has put the phone down twice. I then reported it via e-mail 8 November. ABSA responded at 19:19 indicating the case has been forwarded to a ***** Specialist who will provide feedback as soon as possible. They also informed me that I must stop the credit card, which I did. They further advised that I should report the ***** at SAPS. I reported the case at Sinoville Police station case no. 142/11/2024. On 13 November ABSA acknowledged the ***** case ref: ASZA-2***5 stating that I will be contacted within 48 hours by one of their experienced ***** specialists - which never happened. On Monday 11 Nov - Sinoville Police station informed me that Sarg PM Manala will investigate the case. On 15 Nov - I was contacted by Sarg Manala to inform me that he has finalised his investigation. And that ABSA was at fault and responsible with negligence. I immediately informed ABSA ***** division about this. ABSA acknowledged and informed me that the case will be finalized within 10-15 days. Not hearing anything from ABSA ***** division after the 15 days I contacted the ***** division and after numerous inquiries was given the name of the ABSA Investigator - Juvan Japhta. On 2 December I phoned ABSA ***** division and requested to speak to Juvan Japhta. After several inquiries Juvan finally phoned me back, full of excuses. Juvan explained to me that the money was withdrawn from my wife`s secondary credit card using my wife's debit card. The more I explained that my wife did not make the withdrawal the more he insisted that the withdrawal was done from my wife`s secondary credit card using my wife's debit card He mentioned that ABSA would not be able to assist me to refund my ****** money which was entrusted to them under the impression that they are so called reputable is because the pin and password is only known to my wife which insinuates that she was was involved in it. ABSA`s IT dept can surely pick up where the withdrawal took place and which ATM was used but ABSA has chosen not to even try to look into that. I inquired from Juvan, who authorized the linking of my wife's debit card to my credit card which is two separate portfolios. My wife has got her own banking portfolio which is completely separate from mine, We are not even married under community of property. Juvan could not give me a satisfactory answer. On 10 December I received an email from Juvan about the Repudiation feedback. The outcome was that ABSA cannot help me because ABSA was not compromised. It states there that it seems we have been a victim of *****. It furthermore states there that the pin and password is only known to my wife which insinuates that she was involved in it. This post is to warn all ABSA`s clients and potential clients that this is how ABSA treats a loyal client of 35 years and that no one can trust them.