Cards blocked

During December 2015 I received a sms to update my fica. I duly submitted the required documents by email to the address provided. A lady from the Fica dept phoned me to clarify some information whereafter she informed me that everything is in order. During January 2016 I again received a sms to submit my fica documents. I phoned the Fica department and was informed that the proof of residential address indicated that it is not me. I resubmitted another document to the another email address provided to me by absa. I received another call afterwards and my information was in order. Today I had a medical emergency with my 2 year old son and both my debit and credit cards were declined. I phone Absa's call centre and was informed that there is a fica hold on my accounts. Nobody phoned me and I was under the impression that my information was in order. This is totally unacceptable and embarrassing.