Card ***** with shocking service from Absa

There has been ***** on my card which took place on Saturday the 8th of July2023 after my card was swallowed.All my money was drawn from my account.First they drew my daily limit and the balance was spend at Pick a Pay.I immediately informed the Absa ***** department,they stopped my card,gave me a case no. *** Ater I went to lay a charge,I took the statement to Absa Bank with the case no.194/07/2023.I was told by the lady of the Bank that an investigator will contact me.Nobody phoned me up untill now. This is an urgent matter because I have no funds left.I NEED THIS MATTER TO BE RESOLVED AS SOON AS POSSIBLE! I need money for transport to school next Tuesday and rely on others for provision at the moment. This cant carry on! The service is shocking from Absa Bank