Card Services Response Time

Item: Absa
Rating: 1
Author: Jaun-Marie Groenewald

I've been waiting a week now just for Absa to tell me why my card that's been active for more than 8 years now can no longer process any transactions. Escalated more than an argument about landgrabs in the government with just about as much results. Pathetic, and you wonder why you're losing clients to FNB.

Helpful (0)

Replies (3)

Absa's replyOfficial

06 Oct 2017, 09:11

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your ID or Account Number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Best regards,

Absa's reply06 Oct 2017, 09:11

Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your ID or Account Number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Best regards,

Jaun-Marie Groenewald's updateReviewer Update

11 Oct 2017, 17:16

I would love to give you this information, only, someone from your head office already took 20 minutes of my time "fixing" my account and it has not yet been fixed. All my transactions are still being declined. Why should I bother giving you details so you can waste my time further? It would be much less effort to just cancel all my absa accounts.

Jaun-Marie Groenewald's update11 Oct 2017, 17:16

Reviewer Update

Jaun-Marie Groenewald's updateReviewer Update

19 Oct 2017, 06:10

Here's a shocker, this issue has still not been resolved.

Jaun-Marie Groenewald's update19 Oct 2017, 06:10

Reviewer Update

Here's a shocker, this issue has still not been resolved.