1 reviews | Active since Nov 2015
Card retained in ATM
I tried to withdraw money from an ABSA ATM in Wierda Park on Monday 02 November 2015. As I inserted the card, the ATM displayed that it had retained my card. The printed message said that my card had expired, and that I had to order an new one online or visit the branch. <br> <br> I was flabbergasted and infuriated!! I had received absolutely no notifications from ABSA that my card was going to expire. I have had the card for well over 15 years and nothing on the card indicated an expiry date. <br> <br> What happens if I were trying to withdraw money for an emergency or were away from home or overseas?? I would have been stranded!!! As it was, I had to borrow money from a friend. Embarrassing and demeaning!!<br> <br> How dare ABSA do something like this?? I have been with ABSA for at least 40 years, definitely since it was Al**** Bank and even before that. How dare they treat any customer with this level of disdain and disrespect??<br> <br> I will be closing all my accounts as soon as possible, failing an adequate response. The very least I expect is that a new card is delivered to me asap.<br> <br> Let's see if I get any response other than the standard meaningless copy-and-pasted reply that \we'll look into it"...<br> """
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
