card replacement

On the 27th January 2024 i was using a FNB atm as it was closest to where i was. I didn't know the one atm i was using was being serviced and my card got swallowed by that machine. I immediately blocked it on my cellphone banking app and ordered a new one.

On the app, when tracking the progress of my card it says, "on average , it takes 5 to 7 days for cards to be delivered..", and my card has been on the way to the branch i chose it to be delivered to ever since. Next week will be a month since i requested this card.

I have not gotten called or texted why my card is taking so long. This is poor service from ABSA honestly.