1 reviews | Active since Jan 2016
Card renewal delivery
Dsv was given instructions in 18/09 to deliver card to Absa Bedford Centre. Despite the very clear instructions, they kept calling about delivery to my home. I spoke to Absa Card division on 22/09 requesting the card to be delivered to the bank branch. No further contact from Absa and no confirmation of when to collect.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.