1 reviews | Active since Mar 2009
Card not activated - Disappointed
<p>I have app**** for a card via the virgin money website on wednesday 24 May 2017. I reveived my card on Monday 29 May 2017.I had emailed my docs to mycardapp.... on wednesday 24th as well as sent the docs with the courier on Monday 29 May. I was then told that the card would be activated within 24 - 48 hours.</p> <p>Its now well over the 48 hr turn around time, I have called and apparently this has been escalated. No feedback whats so ever to keep you updated, I have to call nuerous times a day to make sure that all is received and in order. My last attempt was this moring were i was told that it should be activated by tomorrow and apologies for the inconvinience. Is there a delay and that you are unable to assist me? If that is the case then please do advise and i can then stop making attempts too have this sorted. </p>
Hi there,
Many thanks for your comment and post.
We are sorry to hear about your experience so far.
Please would you be so kind as to email all of your contact details to *** and we will be glad to assist and help get your card activated.
Kind regards
The Virgin Money Team
Best regards,
Hi there,
Many thanks for your comment and post.
We are sorry to hear about your experience so far.
Please would you be so kind as to email all of your contact details to *** and we will be glad to assist and help get your card activated.
Kind regards
The Virgin Money Team
Best regards,
Thank you for the prompt response, It is greatly appreciated, I have already email the docs to this email address. I was told that there is no docs on the system since yesterday, Until i sent to an agents email address, then only was it received. I even had to call CCd Couriers to ask what happened to my documents.
Thank you for the prompt response, It is greatly appreciated, I have already email the docs to this email address. I was told that there is no docs on the system since yesterday, Until i sent to an agents email address, then only was it received. I even had to call CCd Couriers to ask what happened to my documents.
Apologies, i was told there there is no docs since Monday, Yet this was emailed on 24 may and sent on Monday 29 June. I had to then resort to emailing one of your agents direvtly yesterday to ensure that it has been received.
Apologies, i was told there there is no docs since Monday, Yet this was emailed on 24 may and sent on Monday 29 June. I had to then resort to emailing one of your agents direvtly yesterday to ensure that it has been received.
Hi there, thats absolutely perfect, i have just received them and in turn sent them onto the team. I will keep monitoring and reverting back to your email address provided until such times as your issues has been resolved.
Rest assured we will get this sorted out for you.
Kind regards
The Virgin Money Team
Best regards,
Hi there, thats absolutely perfect, i have just received them and in turn sent them onto the team. I will keep monitoring and reverting back to your email address provided until such times as your issues has been resolved.
Rest assured we will get this sorted out for you.
Kind regards
The Virgin Money Team
Best regards,
your effort is much apprecited , Thank you
your effort is much apprecited , Thank you
Glad to help out
Best regards,
Glad to help out
Best regards,