1 reviews | Active since Dec 2016

24 May 2017, 10:14

Card not activated

<p>I app**** for the credit card on 15/05/17 and emailed the requested documents on 16/05/17. I then received my card 20/05/17 and also gave the required docs to the courier person, to date the card is not activated. When I called the call centre to enquire about the hold up they informed me that there is a hold on my card due to information that needs to be verified. I am very annoyed by the delay, I have sent the documents twice already. </p> <p> </p> <p>Please cancell the card if this issue cannot be sorted out in the next 24 hrs.</p>

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Replies (1)
Absa
Absa's reply24 May 2017, 10:22
Official

Hi Asanda,

Many thanks for letting us know your issues and frustrations.

Rest assured we will get this sorted out for you.

Please would you be so kind as to email us all of your contact details to the following email address as well as your ID number so that we can fully investigate.

***

Regards

The Virgin Money Team

Best regards,