Card Increase

I have a credit card account with Absa for a few years now. In December I went to the bank to activate my internet banking and increase my card limit. I had to phone the card division from the bank to increase my limit. I was holding for over an hour and still nobody picked up. I was advised that I can do a limit increase on my internet banking as well. Went home and app****. This was the 21st December. It showed 2 - 3 working days. No response was received. You cannot contact the card division because nobody answers the phone. On 18 Jan I received an email with an apology that it took so long and must sent all the documents through to the email provided. I did so on the 1 February. Received an acknowledgement. 2 - 3 working days ? I THINK NOT. <br> How do you even get in contact with this branch as clearly nobody is willing to do their work and serve the customers. This needs to be sorted out as soon as possible as 2 months have almost passed. Or I will reconsider rather moving to a different bank which is willing to assist me.